At House of Pico, we aim to ensure your satisfaction with every purchase. Our return and exchange policy is designed to provide a hassle-free experience.
- Eligibility:
- To be eligible for a return or exchange, items must be unused, in the original packaging, and accompanied by the original proof of purchase.
- Initiating a Return or Exchange:
- Contact our customer service team within [number] days of receiving your order to initiate the return or exchange process.
- Return/Exchange Window:
- Returns and exchanges must be initiated within [number] days from the date of delivery.
- Items not eligible:
- Certain items, such as personalised or final sale items, are not eligible for return or exchange. Please check the product description for details.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a House of Pico error or a defective item.
- Condition of Returned Items:
- Returned items must be in their original condition. The House of Pico reserves the right to refuse returns that do not meet these criteria.
- Refund/Exchange Process:
- Once your return is received and inspected, we will notify you of the approval or rejection. Refunds will be processed using the original payment method.
- Exchange Availability:
- Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed.
- Damaged or defective items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
- Refund Timing:
- Refunds will be processed within [number] business days after the returned item is received and approved.
- Contact Us:
- For any return or exchange inquiries, please contact our customer service team. We are here to assist you.
By making a purchase with House of Pico, you agree to comply with the terms outlined in this return/exchange policy. Thank you for choosing us for your fashion needs.
